Who we are
MPH Northwest Ltd is the controller responsible for the personal information described in this notice. We provide mobile vehicle servicing, repairs, specialist diagnostics, software services and technical support to private customers and automotive businesses.
Information we collect
Depending on how you contact or work with us, we may collect:
- Your name, email address and telephone number.
- Vehicle information including registration, make, model, faults and service requirements.
- Preferred appointment dates and details supplied in an enquiry.
- Business, workshop and primary-contact information supplied through a trade-partner application.
- Records of correspondence, quotations, work undertaken, invoices and payments.
- Basic technical and security information generated when you use our website.
How we use personal information
We use personal information to:
- Respond to enquiries and arrange appointments.
- Assess vehicle faults and determine suitable services.
- Prepare quotations and provide requested work.
- Assess and manage trade-partner relationships.
- Communicate about appointments, work and technical support.
- Maintain business, accounting and service records.
- Protect our website, systems, customers and business from misuse or fraud.
- Meet legal and regulatory obligations.
Our lawful bases
We process personal information only where we have a lawful basis. Depending on the circumstances, we rely on:
- Contract: where processing is necessary to take steps at your request before entering a contract or to provide an agreed service.
- Legitimate interests: to respond to enquiries, assess trade applications, operate our business, maintain appropriate records and protect our systems.
- Legal obligation: where information must be retained or disclosed to comply with applicable law.
- Consent: where we specifically ask for permission for an optional use. Consent may be withdrawn at any time.
Who we share information with
We do not sell personal information. We may share information where necessary with:
- Microsoft Azure and Microsoft 365 services used for website, email and business administration.
- Professional advisers, accountants and insurers.
- Parts suppliers or specialist service providers where necessary to fulfil requested work.
- Government bodies, regulators, law enforcement or courts where legally required.
- Cloudflare, which provides Turnstile security verification to help protect our forms against automated submissions and abuse.
Service providers may process information only for the relevant service and subject to appropriate contractual and security requirements.
International processing
Some technology providers may process information outside the United Kingdom. Where this occurs, we use providers offering appropriate safeguards intended to protect personal information in accordance with applicable data-protection law.
How long we keep information
We retain information only for as long as reasonably necessary for the purpose for which it was collected:
- General enquiries that do not result in work are normally retained for up to 24 months after the last contact.
- Unsuccessful trade applications are normally retained for up to 12 months.
- Customer, transaction and accounting records may be retained for up to six years after the relevant transaction or business relationship.
- Information may be kept longer where required by law or reasonably necessary for a legal claim.
How we protect information
We use appropriate organisational and technical measures designed to protect personal information against unauthorised access, alteration, disclosure, loss or destruction. Access is restricted to people and service providers who require it for a legitimate business purpose.
Your data-protection rights
Depending on the circumstances and lawful basis, you may have the right to:
- Request access to your personal information.
- Request correction of inaccurate information.
- Request deletion of your information.
- Request restriction of processing.
- Object to particular processing.
- Request transfer of information you provided.
- Withdraw consent where processing relies on consent.
These rights are not absolute and may be limited by applicable law. To make a request, email info@mphnorthwest.co.uk.
Complaints
Please contact us first if you have concerns about how we use your information. You also have the right to complain to the Information Commissioner’s Office:
Website security and cookies
We use Cloudflare Turnstile to distinguish genuine visitors from automated form submissions and protect our website and email systems against abuse. Turnstile may process limited browser, device and network information required to perform this security check. It does not receive the information entered into our enquiry forms.
We use this service on the basis of our legitimate interests in maintaining the security and availability of our website. Further information is available in the Cloudflare Privacy Policy.
We will update this notice and provide appropriate controls before introducing non-essential analytics, advertising or other technologies that store or access information on a visitor’s device.
Contact us
Questions about this notice or our use of personal information can be sent through our contact page or emailed to info@mphnorthwest.co.uk.